Terms & Conditions

The following Terms and Conditions apply to bookings made for properties located in the Port Stephens, Newcastle and Coffs Harbour regions of New South Wales:

Introduction

Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556; Trova Pty Ltd ACN 620 923 480; Winning Holidays; Holidays, Port Stephens; Port Stephens Accommodation, Sunburst Holidays, Coffs Harbour Holidays and Newcastle Stays.

Alloggio Management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)

These terms and conditions (the “Terms and Conditions”) together with our Privacy

Policy govern the relationship between Alloggio Management and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).

Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.

These Terms and Conditions constitute a legally binding agreement between Alloggio Management and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking.

Disclosure

Alloggio Management specifically draws the Guest’s attention to the following:

Alloggio Management Liability

Pursuant to clauses 26 and 29 below of these Terms and Conditions, to the extent permitted by law, Alloggio Management and the owners of the Properties are not liable for any losses or damages caused by or in connection with:

(a) your use of the Property, other than any losses or damages directly caused by Alloggio Management or the owner of the Property and only where such loss was not beyond their control; and

(b) your use of this website of any website linked to or from this website.

Guest Indemnity

Pursuant to clause 26 you agree to indemnify and hold harmless Alloggio Management and the owners of the Properties against any claims, losses, damages, fines, penalties or other costs or expenses of any kind brought by third parties arising out of or in connection with your use of a Property (except to the extent directly caused or contributed to by Alloggio Management or the owner’s of the Property) or any breach of these Terms and Conditions.

Referral / incentive arrangements

Alloggio Management discloses to the Guest that it may receive, in connection with the Guest’s booking at a Property, incentives, commission payments, referral fees, engineering & digital infrastructure fees, or other financial benefits from time to time from the owners of the Property or from suppliers, referral partners, contractors or other third parties in connection with the Property.

Privacy and Data

In the event that a Guest has breached these Terms and Conditions, clause 6 of these Terms and Conditions permits Alloggio Management to supply data about that Guest to a third party in a form that may enable the third party to identify the Guest.

Code of Conduct for the Short-Term Rental Accommodation Industry

The NSW Code of Conduct for the Short-Term Rental Accommodation Industry (the “Code”) applies to accommodation bookings at the Properties. The Code sets out the rights and obligations of people who participate in short term rental accommodation including Alloggio Management and the Guests.

By making a booking at one of the Properties, you agree to fully comply with your obligations under the Code and to do all things reasonably necessary to assist Alloggio Management and/or the owners of the Properties to comply with their obligations under the Code.

A copy of the Code can be found by clicking on this link or visiting the Office of

Fair Trading NSW’s website and searching for the Code or contacting the Office of Fair

Trading NSW directly and requesting a copy of the Code.

If you believe that the Property the subject of your booking is in breach of the Code or that Alloggio Management or the owner of the Property has breached their obligations under the Code, you may lodge a complaint with the Office of Fair Trading NSW detailing the alleged breach.

Clause 5 of these Terms and Conditions contains further information regarding your obligations under the Code.

$1.00 Check-in authorisation

All bookings made directly or indirectly (example: online travel agents) through Alloggio Management Pty Ltd and or Trova Pty Ltd, a credit card authorisation is required as security during your stay (there is no money held or taken from your credit card except for $1.00 to confirm the transaction ) Please note all guests are required to provide a credit card as part of the Pre Check in process. A $1.00 authorisation will be placed on the card to validate it. This amount will be automatically released three (3) days after check-out (subject to notification of any cleaning or damage costs as a result of your stay). This is a security requirement that has been legislated by the NSW code of conduct for holiday letting.

1. General

Rates for Properties are per room or per dwelling, per night - for the standard number of people per room or per Property. Visitors of the Guests are not permitted in the Properties or rooms or common areas between the hours of 8pm and 8am. Charges will apply for any damage or repair and/or replacement of all or excessive cleaning. Alloggio Management reserves the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels or Properties on our website. Alloggio Management does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, Guests agree that all information given by them for the booking is true and correct. Credit card details must be the same as the Guest booking the accommodation. Any alterations and/or extensions to bookings are subject to availability.

All our Properties are fully non-smoking properties, this includes the hotel rooms, houses, apartments, car parks, gardens, all balconies and all common areas. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee all of which must be paid by the Guest.

We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by Guests etc. we reserve the right to deduct the costs of these from the credit card account holder of the Guest should this be necessary.

PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES

VISITORS OF GUESTS. Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking.

2. Payment Information

For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due seven (7) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW public school holidays), where the balance is due on or before 1st November.

For direct bookings with Alloggio Management the credit card used to pay your deposit will be saved (via SecurePay or similar licenced e-merchant provider) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay). Please note there is a transaction fee on all credit card transactions.

As part of your confirmation, you accept the responsibility of:

ensuring the dwelling keys are secure and returned to relevant Alloggio Management office. In the case that you lose the Property keys you are liable for their replacement and the replacement of the Property locks.
Further charges for excess cleaning, garbage removal, damage within the Property and its lands.

The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.

3. Check in Times and Key Collection

Check in is from 2pm on the day of your arrival and checkout is at 10am on the date of your departure.

PORT STEPHENS PROPERTIES – For properties in the Port Stephens Region, keys can be collected from our office at 19 Stockton Street, Nelson Bay (diagonally opposite Woolworths). If you are arriving outside of office hours, YOU MUST LET US KNOW, alternate arrangements can be advised which may incur and additional key collection fee. Please also ensure that your keys are returned to the same location by 10am on the day of your departure.

NEWCASTLE PROPERTIES - For properties in the Newcastle region you will receive an email two days prior to your check in day with the details of the key collection for the specific property you have booked. Please also ensure that your keys are returned to the same location by 10am on the day of your departure.

COFFS HARBOUR PROPERTIES For properties in the Coffs Harbour region you will receive an email two days prior to your check in day with the details of the key collection for the specific property you have booked.

Please also ensure that your keys are returned to the same location by 10am on the day of your departure.If you are arriving outside of office hours, YOU MUST LET US KNOW, alternate arrangements can be advised which may incur and additional key collection fee.

Late departures will incur a $75.00 fee.

4. Cancellations

If you cancel your accommodation the following applies -:

(a) Bookings made direct that are within 14 days prior to day of arrival date are non refundable.

(b) Bookings cancelled at least 90 days prior to the Guest’s arrival date is refundable less a cancellation fee of $100.00.

i) if a Guest has booked direct with Alloggio Management, and requested a refund for a booking arrival date inside 90 days and up to 14 days prior to the day of arrival , we do not refund but can transfer booking dates or if Guests are uncertain of dates we will provide them with an Alloggio Holiday gift voucher to the value of their “Rent” component of the booking.

ii) our fees will be retained however when the Guest does utilise the gift voucher the value of rent will be towards whatever the cost of their new booking value is. There will be no booking fees charged on gift voucher bookings as we have already retained the fees.

iii) The voucher will be valid for booking stay dates within three years from date of issue and may be used on any of our Properties depending on availability.

If you shorten your stay, the unused portion of your rental is not refundable.

(d) Any bookings made via an online travel agency, for example, Stayz, Booking.com, Airbnb or any other booking provider will be subject to that other provider’s terms and conditions in addition to these Terms and Conditions as applicable. If you cancel any booking made through Stayz, Booking.com, Airbnb or any other booking provider you may be required to pay further fees to those providers pursuant to their cancellation policy.

(e) Any costs imposed by any other provider are in addition to any costs imposed by Alloggio Management.

(f) Please be aware, from time to time, bookings made via an online travel agency, may appear to be confirmed by the online travel agency however are not confirmed with alloggio management due to the online travel agencies inconsistent syncionisation with a channel manager, in this case you – the guest will have to communicate directly with the online travel agency to seek further accommodation. Alloggio Management will endeavour to aid however alloggio management cannot step inbetween you-the guest and the online travel agent. You will need to find alternative accommodation.

5. Code of Conduct for the Short-Term Rental Accommodation Industry

You confirm that prior to making a booking at any of our Properties you have read and understand the Code.

You agree to fully comply with your obligations under the Code, which include but are not limited to the following:

You must not make noise that unreasonably disrupts your neighbours;
You must not cause damage to the Properties, including any common property in a strata scheme or association property in a community scheme; and
You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the Code.

You must notify us of any direction issued to you by Fair Trading NSW pursuant to the Code relating to your participation in short-term rental accommodation and you agree to comply with any such direction during your stay at the Property.

As far as reasonably practicable and in connection with your booking at a Property, you agree to comply with any direction issued by Fair Trading NSW to us and/or in relation to the Property that we have made you aware of.

The Code requires Fair Trading NSW to establish an Exclusion Register (“the Register”). Any guest who has had two strikes against their name (for having breached the Code twice) or who has been charged or convicted with a relevant criminal offence may be recorded on

the Register as an excluded Guest (“Excluded Guest”).

You must not make any booking at a Property if you are an Excluded Guest.

You must immediately notify us if you become an Excluded Guest after making a booking at a Property.

You agree to fully reimburse us for any costs or expenses of any kind incurred by us in connection with a breach by you of the Code.

Alloggio Management reserves the right to immediately cancel your accommodation and evict you from a Property without a refund in any of the following events:

(i) You are in breach of the Code;

(ii) You are listed on the Register as an Excluded Guest; or

(iii) You are in breach of any direction issued to you by the Commissioner.

6. Bad Books Register and Schoolies or “Party” Bookings

Alloggio Management participates in bad books registers. (in addition to the Register established under the Code). By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any Guests, breach these Terms and Conditions, your Name, Phone Number and Email address along with details of the breach/breaches may be registered and disclosed with any bad guests registers and/or disclosed to the owner of the Property and/or any other agents or persons participating in any bad books register .

Alloggio Management reserves the right to refuse or cancel a booking where a Guest may be registered on a bad books register.

In addition to the Code, Alloggio Management adheres to the Reinsw Holiday Rental Code of Conduct which sets out obligations concerning the local residents of the area. You agree to comply with the Reinsw Holiday Rental Code of Conduct.

The Reinsw Holiday Rental Code of Conduct and our policy requires a maximum number of adults in a particular dwelling to help reduce noise complaints, excess cars and disruption to the neighbouring properties. If a property accommodates more than eight people, then the remaining Guest numbers must be for children.

Any Guest found to be hosting a party or over-crowding the Property will be immediately evicted without refund.

Any booking found to be a "schoolies" booking may be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.

7. Linen

Bed linen and bath towelling are provided in almost all Properties (unless specifically excluded in the Property listing). Toiletries are not provided so please bring your

own. Blankets and/or doonas and pillows are supplied in all Properties. Tea, coffee, sugar, washing powders, soap, shampoo, toilet paper, tea towels and other items are generally not supplied in Properties.

8. Use of the Property & Eviction

The Property is a residential dwelling within the Port Stephens or Newcastle community. The Property is to be used strictly as a holiday dwelling by the Guests and the number of occupants must not exceed the maximum set by Alloggio Management. Where the Property is a strata or community title property all occupants must abide by the building rules and by-laws. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, party or other like gathering is strictly prohibited. If you use the Property for a function, party or other like gathering:

Your stay at the Property will be terminated;
All Guests and other occupants of the Property will be removed from it by our Security Contractors and/or local Police (if required);
All monies paid will be forfeited. In addition, the Guest agrees to pay for the cost of the Security Contractors, Police noise abatement orders and noise pollution fines imposed by Council.

9. Number of Occupants and Vehicles

Each holiday Property is equipped for a specific number of Guests. No additional mattresses, tents or caravans, or more cars than the Property accommodates are allowed. If a Property is reported to be overcrowded the tenants will be asked to vacate with no refund made. If required, we can arrange cots for young children at an additional charge.

Parking of vehicles should only be parked in spaces provided with the Property. Any additional vehicles MUST NOT be parked in any other space or parked on nature strips outside of the Property.

10. All Properties Privately Owned

The agreement to rent a Property is between the owner of the Property and the Guest. Alloggio Management is a licensed real estate agency acting as the owner’s agent. All Properties under Alloggio Management are privately owned and are rented on a fully self- contained, un-serviced basis. In most cases the owner of the Property also uses the Property. As a licensed letting and managing Agent for the Property, Alloggio Management are required by law to seek and act on the instructions of the owner of the Property, even if Alloggio Management may disagree with those instructions (provided those instructions are lawful).

11. Property Description

Alloggio Management describe the premises, position and furnishings to the best of their ability and in good faith. Images of the Property in any brochure or on any website are to be taken as a general indication of the appearance of the Property, for example it is possible that furniture has been replaced or moved. No responsibility or refunds for minor or non- material differences will be accepted. In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Alloggio Management Pty Ltd to compensate or discount.

12. Property Tariffs

Please note that every effort has been made to maintain accuracy of the property tariffs, however Alloggio Management reserves the right to correct changes and adjust prices from time to time as errors may occur. You will be advised of any adjustments to prices as soon as practicable. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that require arrival on a particular day of the week with weekly bookings etc.

13. Internet Connection, TV Reception and Foxtel

The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The Guest will not hold Alloggio Management or the owner liable for the availability or disruption in any internet connection. TV and Foxtel reception in parts of Port Stephens and/or Newcastle can be unreliable in times of high wind or storm. Depending on the location of the Property there may be low signal strength. The Guest will not hold Alloggio Management or the Property owner liable for any disruption internet, TV or Foxtel reception.

If Foxtel is provided at the Property, the extent of available channels will vary from Property to Property depending on the account the owner of the Property has set up with Foxtel. The Guest will not hold Alloggio Management or the owner liable for any channels that are unavailable.

14. Gym Equipment, Pools and Spas

Use of gymnasium equipment in the Property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa (if any) by the Guest occurs or any occupant must ensure the supervision of children and others.

15. Inspections & Repairs

If Alloggio Management believes that these Terms and Conditions may have been or are being breached, Alloggio Management and/or our Security Contractors may inspect the Property at any time during your stay without notice. Alloggio Management may also affect entry to carry out emergency repairs without notice. At all other times during your stay Alloggio Management will provide 24 hours’ notice of any inspection that may be required for maintenance or other management reasons.

16. Pets

Pets are welcomed in specific Properties only. Owners that do not want pets in their Property, or where strata and community title by-laws ban pets, may require the termination of your stay without compensation if you arrive with a Pet and do not remove it from the Property. Any additional cleaning costs will be charged or deducted from the security deposit.

17. Cleaning and Garbage

Garbage bins are provided with all Properties. Please ensure that all garbage is removed from your Property and placed in bins provided. Please read the sign in your Property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the Property. Any excess garbage can be taken to the Port Stephens Waste Transfer Centre, Soldiers Point Road, Salamander Bay or such other waste facility notified by us to the Guest. If you leave excess garbage in the Property or on its land you will be required to pay additional cleaning and garbage fees. These fees will be taken from your credit card you provided when booking the Property.

18. Security and Break Ins

All Guests are responsible for keeping the Property secure during their stay and will be responsible for any theft or damage to the Property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the Property.

19. Bond Protection Waiver

The non-refundable Bond Protection Waiver Fee protects you from being charged for accidental property damage that may occur during your occupancy. Cover is up to the value of $2000. Bond Protection Waiver does not cover damage or loss that is not disclosed, you must notify us if you cause any damage. Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy.

Bond Protection Waiver does not replace or negate your responsibility for all members of your party as the primary Guest. It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle or watercraft use, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness. This cover is for accidental damage up to the value of $2,000 and anything in excess of this will be payable by the Guest.

20. Security Deposit/Bond Waiver Administration Fee

If you choose to take a Bond Protection Waiver instead of a Security Deposit/Bond an administration of $11.00 is payable plus credit card charges of 1.9%

Bond Protection Waiver is offered, administered, and funded by Alloggio Management and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.

Optional Bond Protection Waiver Fees are as follows and may be subject to change Bedroom Size Bond Waiver Security Deposit/Bond of $2,000 (the amount of the security deposit/bond may be increased) if you are booking specific homes, your booking is a schoolies group, you are staying for one month or longer or at the agent’s discretion. The Security Deposit will be retained until our team has completed the checkout inventory and inspection. Should the Property be found excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of Property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit. Should you reserve a Property where a security deposit/bond is mandatory, the Bond Protection Waiver is still available to choose and the relevant terms apply.

22. Bond Administration Fee

If you choose to take a Bond instead of a Security Deposit/Bond an administration of $100.00 is payable plus credit card charges of 1.9%

23. Optional Linen Hire and Bed Makes

For some of our Properties the guests are required to bring their own sheets and towels and making of the beds. Alloggio Management do offer a linen hire and bedmaking service for these Properties. This service is charged per bed. Guests can choose to have all beds made or just the few they wish to use. Beds will be made with hotel quality linen prior to arrival and the linen service includes; sheets and pillowcases, bath towels, hand towels and bathmats. The linen service does not include beach towels. Linen service is not available last minute so you must book and pay two (2) pay prior to arrival day, failure to comply will result in linen not been available.

Prices for linen, towels, bed makes, and transportation vary for each location. A price list is available on request (inclusive of supply & delivery).

24. Discounts

In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner of the Property or Alloggio Management to compensate or discount.

25. Moving Your Booking to Another Property

At times situations arise beyond our or your control which may require relocating you to another Property (eg: storm damage, essential services failures etc). Alloggio Management reserves the right to move guests to alternate accommodation (subject to availability) at our discretion or the direct instruction of the owner of the Property. If this is the case, we will notify you as soon as possible and make every reasonable effort to provide similar accommodation. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded in full, and you agree to accept this as final resolution.

26. Indemnity

To the extent permitted by law, Alloggio Management and the owner’s of the Properties are not liable for any injury, debt, damage, loss, delay, expense or inconvenience arising out of or in connection with a booking at the Property or your use of this website caused directly or indirectly by events beyond Alloggio Management’s or the owner of the Property’s control. No responsibility is taken for Guests personal property left on or near the Property. It is strongly recommended that Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

You agree to indemnify and hold harmless Alloggio Management and the owners of the Properties against any claims, losses, damages, fines, penalties, legal costs or other costs or expenses of any kind, brought by third parties arising out of or in connection with your use of the Property (except to the extent directly caused or contributed to by Alloggio Management or the owner’s of the Property) or any breach of these Terms and Conditions.

27. Damage and Breakages

All Guests are responsible for any loss or damage arising from accidental breakages or other damage to the Property or common areas during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the Property (unless you have paid a Bond Protection Waiver and meet the terms and conditions of this). Please respect the Property and any items within the property and do not move furniture around. A fee may be charged should this occur. If your Property is a unit please do not move items from Property to Property, any inventory items that cannot be immediately identified will be charged as a replacement to you.

28. Claims on Security Deposit

In the event a claim from the security deposit/bond or additional charges are made an administration charge of $75 will also be payable to Alloggio Management.

29. Liability

To the extent permitted by law, Alloggio Management is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. Subject to these Terms and Conditions, following cancellation of an order all received monies will be refunded using the method received.

30. Wildlife

The Properties are cleaned regularly, however, wildlife is common in coastal areas. Alloggio Management. and/or the owners of the Properties do not accept liability nor will any compensation be offered for unfortunate visits of any wildlife including, but not limited to, rodents, insects, cockroaches, kangaroos, magpies, snakes, etc.

31. Lost Keys

If keys containing the Property address are lost the Guest will be responsible for the changing of the locks and the cutting of 6 new sets of keys. Likewise, the replacement cost of any lost remotes, tags or fobs will be charged to the Guest. The keys are your responsibility so please take care of them.

32. Lock Outs

Should a Guest lock themselves out of their Property during office hours, they may contact Alloggio Management who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the Property outside business hours, a locksmith service will be engaged to affect entry. The Guest will be liable for any and all locksmith costs involved in gaining entry to Property.

33. Lost Property

If requested, we will endeavour to recover and return items of value inadvertently left at the Property but take absolutely no responsibility for their recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Items found and delivered to us by the Property cleaners will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.

34. Property Refurbishment

In the case of refurbishment or Owner’s instructions, tariff rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded in full, and you agree to accept this as final resolution.

35. Unnecessary Call Outs

Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.

36. Sale of the Property

When a booking is made, the deposit is accepted on behalf of the Owner of the Property at that time. If the Property is sold and the ownership changes before the commencement of your booking, we cannot guarantee that the Property will remain available. Some owners will keep the Property as a holiday rental, in which case your booking may not be affected. However, if the owner decides to move into the Property or not rent the Property it will no longer be available. If the Property is sold, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are no cancellation fees and any payments, you have made will be returned in full.

If your holiday Property is listed for sale while you are in residence, you agree to allow the owner or Alloggio Management or any other agent acting on behalf of the Owner to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.

37. Governing Law & GST

The Law of NSW governs your use and occupation of the Property during this reservation. All amounts indicated in this section include GST. Alloggio Management acts as the agent for the Owner, and as such no GST is charged in relation to the supply of accommodation.

Accommodation services are provided for and on behalf of the owner of the Property as residential accommodation with Alloggio Management acting as Letting Agent. The supply is input taxed in accordance with the ATO’s GST ruling 2000/20 sections 51 to 61.

38. Third Party Websites

If you have booked through a third-party website the terms and conditions prescribed on that booking channel will override the conditions set out above.

39. Disclaimer

Alloggio Management has endeavoured to maintain the accuracy of the content of this site, however from time to time aspects may be out of date. Certain information is provided by property owners and Strata Managers and for that we accept no responsibility for its accuracy. Alloggio Management and its representatives make no warranty express or implied including, but not limited to, the warranties or merchantability, specifically disclaims any other warranties, guarantees or promises, whether or not stated in full in this document.

Trova Pty Ltd

ABN: 23 358 558 265
Contact: 02 4981 1577

Winning Holidays
840 Hunter Street
Newcastle, NSW 2300 Australia

Port Stephens Accommodation
19 Stockton Street
Nelson Bay, NSW 2315 Australia

Holidays Port Stephens
19 Stockton Street
Nelson Bay, NSW 2315 Australia

Newcastle Stays
840 Hunter Street
Newcastle, NSW 2300 Australia

Coffs Harbour Accommodation
31/87 Ocean Parade
Coffs Harbour, NSW 2450 Australia

Noosa Holiday Rentals
25 Hastings Street
Noosa, QLD 4567 Australia

Mollymook Milton Holidays
89 Mitchell Parade
Mollymook, NSW 2539 Australia

Alloggio Management Pty Ltd

ABN 93 701 872 338

840 Hunter Street
Newcastle, NSW 2300

privacy_tipNSW (Other)NSWexpand_more

privacy_tipNSW (Shoalhaven)Shoalhavenexpand_more

privacy_tipQLD (Noosa)Noosaexpand_more

The following Terms and Conditions apply to bookings made for properties located in the Shoalhaven region of New South Wales:

Introduction

Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556; Trova Pty Ltd ACN 620 923 480; Mollymook Milton Holidays

Alloggio Management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)

These terms and conditions (the “Terms and Conditions”) together with our Privacy

Policy governs the relationship between Alloggio Management and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).

Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.

Disclosure

Alloggio Management specifically draws the Guest’s attention to the following:

Alloggio Management Liability

(a) your use of the Property, other than any losses or damages directly caused by Alloggio Management or the owner of the Property and only where such loss was not beyond their control; and

(b) your use of this website of any website linked to or from this website.

Guest Indemnity

Referral / incentive arrangements

Privacy and Data

Code of Conduct for the Short-Term Rental Accommodation Industry

A copy of the Code can be found by clicking on thislink or visiting the Office of

Fair Trading NSW’s website and searching for the Code or contacting the Office of Fair

Trading NSW directly and requesting a copy of the Code.

Clause 5 of these Terms and Conditions contains further information regarding your obligations under the Code.

$1.00 Check-in authorisation

All bookings made directly or indirectly (example: online travel agents) through Alloggio Management Pty Ltd and or Trova Pty Ltd, a credit card authorisation is required as security during your stay (there is no money held or taken from your credit card except for $1.00 to confirm the transaction ) Please note all guests are required to provide a credit card as part of the Pre Check-in process. A $1.00 authorisation will be placed on the card to validate it. This amount will be automatically released three (3) days after check-out (subject to notification of any cleaning or damage costs as a result of your stay). This is a security requirement that has been legislated by the NSW code of conduct for holiday letting.

1. General

All our properties are fully non-smoking properties, this includes the hotel rooms, houses, apartments, car parks, gardens, all balconies and all common areas. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee all of which must be paid by the Guest.

PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES

2. Payment Information

For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due thirty (30) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW public school holidays), where the balance is due on or before 1st November.

For direct bookings with Alloggio Management, the credit card used to pay your deposit will be saved (via SecurePay or a similar licenced e-merchant provider) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay). Please note there is a transaction fee on all credit card transactions.

As part of your confirmation, you accept the responsibility of:

Ensuring the dwelling keys are secure and returned to the relevant Alloggio Management office. In the case that you lose the Property keys, you are liable for their replacement and the replacement of the Property locks.
Further charges for excess cleaning, garbage removal, damage within the Property and its lands.

The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.

3. Check in Times and Key Collection

Check in is from 3pm on the day of your arrival and checkout is at 10am on the date of your departure. Staying past the departure may incur a late check out fee due to cleaning and other costs associated with ensuring the property is ready for next arrival.

You will receive an email two days prior to your check in day with the details of the key collection for the specific property you have booked.

Late departures will incur a $75.00 fee.

4. Cancellations

If you cancel your accommodation the following applies -:

(a) Bookings made direct that are within 30 days prior to day of arrival date are non refundable.

(b) Bookings cancelled at least 90 days prior to the Guest’s arrival date is refundable less a cancellation fee of $100.00.

i) if a Guest has booked direct with Alloggio Management, and requested a refund for a booking arrival date inside 90 days and up to 30 days prior to the day of arrival , we do not refund but can transfer booking dates or if Guests are uncertain of dates we will provide them with an Alloggio Holiday gift voucher to the value of their “Rent” component of the booking.

iii) The voucher will be valid for booking stay dates within three years from date of issue and may be used on any of our Properties depending on availability.

If you shorten your stay, the unused portion of your rental is not refundable.

(e) Any costs imposed by any other provider are in addition to any costs imposed by Alloggio Management.

5. Code of Conduct for the Short-Term Rental Accommodation Industry

You confirm that prior to making a booking at any of our Properties you have read and understand the Code.

You agree to fully comply with your obligations under the Code, which include but are not limited to the following:

• You must not make noise that unreasonably disrupts your neighbours;

• You must not cause damage to the Properties, including any common property in a strata scheme or association property in a community scheme; and

• You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the Code.

the Register as an excluded Guest (“Excluded Guest”).

You must not make any booking at a Property if you are an Excluded Guest.

You must immediately notify us if you become an Excluded Guest after making a booking at a Property.

You agree to fully reimburse us for any costs or expenses of any kind incurred by us in connection with a breach by you of the Code.

Alloggio Management reserves the right to immediately cancel your accommodation and evict you from a Property without a refund in any of the following events:

(i) You are in breach of the Code;

(ii) You are listed on the Register as an Excluded Guest; or

(iii) You are in breach of any direction issued to you by the Commissioner.

6. Bad Books Register and Schoolies or “Party” Bookings

Alloggio Management reserves the right to refuse or cancel a booking where a Guest may be registered on a bad books register.

Any Guest found to be hosting a party or over-crowding the Property will be immediately evicted without refund.

Any booking found to be a "schoolies" booking may be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.

7. Linen

Bed linen and bath towelling are provided in almost all Properties (unless specifically excluded in the Property listing). Toiletries are not provided so please bring your

8. Use of the Property & Eviction

The Property is a residential dwelling within the Shoalhaven community. The Property is to be used strictly as a holiday dwelling by the Guests and the number of occupants must not exceed the maximum set by Alloggio Management. Where the Property is a strata or community title property all occupants must abide by the building rules and by-laws. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, party or other like gathering is strictly prohibited. If you use the Property for a function, party or other like gathering:

Your stay at the Property will be terminated;
All Guests and other occupants of the Property will be removed from it by our Security Contractors and/or local Police (if required);
All monies paid will be forfeited. In addition, the Guest agrees to pay for the cost of the Security Contractors, Police noise abatement orders and noise pollution fines imposed by Council.

9. Number of Occupants and Vehicles

Parking of vehicles should only be parked in spaces provided with the Property. Any additional vehicles MUST NOT be parked in any other space or parked on nature strips outside of the Property.

10. All Properties Privately Owned

11. Property Description

12. Property Tariffs

13. Internet Connection, TV Reception and Foxtel

The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The Guest will not hold Alloggio Management or the owner liable for the availability or disruption in any internet connection. TV and Foxtel reception in parts of Shoalhaven can be unreliable in times of high wind or storm. Depending on the location of the Property there may be low signal strength. The Guest will not hold Alloggio Management or the Property owner liable for any disruption internet, TV or Foxtel reception.

14. Gym Equipment, Pools and Spas

15. Inspections & Repairs

16. Pets

17. Cleaning and Garbage

Garbage bins are provided with all Properties. Please ensure that all garbage is removed from your Property and placed in bins provided. Please read the sign in your Property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the Property. Any excess garbage can be taken to the Shoalhaven Waste Transfer Centre or such other waste facility notified by us to the Guest. If you leave excess garbage in the Property or on its land you will be required to pay additional cleaning and garbage fees. These fees will be taken from your credit card you provided when booking the Property.

18. Security and Break Ins

19. Bond Protection Waiver

Bond Protection Waiver does not replace or negate your responsibility for all members of your party as the primary Guest. It does not replace a Bond that may be charged as well as the Bond Protection Waiver (this will on home by home bases and set by the individual owner) It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle or watercraft use, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness. This cover is for accidental damage up to the value of $2,000 and anything in excess of this will be payable by the Guest.

20. Security Deposit/Bond Waiver Administration Fee

If you choose to take a Bond Protection Waiver instead of or as well as a Security Deposit/Bond an administration of $11.00 is payable plus credit card charges of 1.9%

Protection Waiver is offered, administered, and funded by Alloggio Management and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.

Bond Protection Waiver Fees are as follows and may be subject to change Bedroom Size Bond Waiver Security Deposit/Bond of $2,000 (the amount of the security deposit/bond may be increased without notice) if you are booking specific homes, your booking is a schoolies group, you are staying for one month or longer or at the agent’s discretion. The Security Deposit will be retained until our team has completed the checkout inventory and inspection. Should the Property be found excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of Property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit. Should you reserve a Property where a security deposit/bond is mandatory, the Bond Protection Waiver is still available to choose and the relevant terms apply.

22. Bond Administration Fee

If you choose to take a Bond instead of a Security Deposit/Bond an administration of $100.00 is payable plus credit card charges of 1.9%

23. Optional Linen Hire and Bed Makes

Prices for linen, towels, bed makes, and transportation vary for each location. A price list is available on request (inclusive of supply & delivery.

24. Discounts

In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner of the Property or Alloggio Management to compensate or discount.

25. Moving Your Booking to Another Property

26. Indemnity

27. Damage and Breakages

28. Claims on Security Deposit

In the event a claim from the security deposit/bond or additional charges are made an administration charge of $75 will also be payable to Alloggio Management.

29. Liability

30. Wildlife

31. Lost Keys

32. Lock Outs

33. Lost Property

34. Property Refurbishment

35. Unnecessary Call Outs

36. Sale of the Property

37. Governing Law & GST

38. Third Party Websites

If you have booked through a third-party website the terms and conditions prescribed on that booking channel will override the conditions set out above.

39. Disclaimer

Alloggio Management has endeavoured to maintain the accuracy of the content of this site, however from time to time aspects may be out of date. Certain information is provided by property owners and Strata Managers and for that we accept no responsibility for its accuracy. Alloggio Management and its representatives make no warranty express or implied including, but not limited to, the warranties or merchant-ability, specifically disclaims any other warranties, guarantees or promises, whether or not stated in full in this document.

Trova Pty Ltd

ABN: 23 358 558 265
Contact: 02 4981 1577

Winning Holidays
840 Hunter Street
Newcastle, NSW 2300 Australia

Port Stephens Accommodation
19 Stockton Street,
Nelson Bay, NSW 2315 Australia

Holidays Port Stephens
19 Stockton Street,
Nelson Bay, NSW 2315 Australia

Newcastle Stays
840 Hunter Street
Newcastle, NSW 2300 Australia

Coffs Harbour Accommodation
31/87 Ocean Parade
Coffs Harbour, NSW 2450 Australia

Noosa Holiday Rentals
25 Hastings Street
Noosa, QLD 4567 Australia

Mollymook Milton Holidays
89 Mitchell Parade
Mollymook, NSW 2539 Australia

Alloggio Management Pty Ltd

ABN 93 701 872 338

840 Hunter Street
Newcastle, NSW 2300

privacy_tipNSW (Other)NSWexpand_more

privacy_tipNSW (Shoalhaven)Shoalhavenexpand_more

privacy_tipQLD (Noosa)Noosaexpand_more

The following Terms and Conditions apply to bookings made for properties located in the Noosa region of Queensland:

1. Agent of the Owner

Alloggio Management Unit Trust (AMUT), Winning Holidays (WH) and Noosa Holiday Rentals (NHR) (individually and collectively referred to in these Terms and Conditions as ’NHR”) act as the Agent of the Owner of the Property and accept reservations in that capacity in accordance with these Terms and Conditions.

NHR cannot be held responsible for any changes to the Property that differ from representations (including the tariff payable).

2. Bookings – General Conditions

All bookings must be registered to an adult over the age of 18. Upon check-in the registered guest must personally sign the registration card and details of their valid credit card are held securely in the on-line payment system by Secure Pay for security deposit purposes.

As part of the Duty of Care and in the case of fire or accident, it is essential that NHR is aware of all occupants in a property. Therefore, do not be offended when we ask for the names and addresses of all those who will be occupying the property booked.

The guest, in whose name the booking is made, must be present at the property for the full duration of their stay.

A $90 including GST non-refundable Booking Fee payable to NHR will be applied to all bookings.

During any Pandemic, if a Guest contracts a transmittable virus (or is diagnosed as positively having the virus) whilst occupying Holiday Accommodation through NHR, the guest will be responsible for all costs of deep cleaning of the property as required by the Govt Health Directive. Additionally, the guest will be required to travel by private transport to a hotel designated by Sunshine Coast Health for a 14-day quarantine at the guest expense.

3. Bookings – Making and Securing a Booking

To secure a reservation a 50% deposit of the total tariff plus the Booking fee of $90 including GST is required. To immediately confirm your booking, this payment can be made online as part of making your booking or by following the simple instructions in the email communication you receive if you booked through our Reservations team. Should your deposit and the booking fee not be paid, the booking will be automatically cancelled.

Please note that if you pay your deposit on-line when making your booking, you hereby grant Noosa Holiday Rentals the right to charge the balance of the tariff to the same credit card used for the deposit on the date the balance is due without further reference to you.

The deposit is accepted on the basis of current conditions and your booking is subject to change as may be notified by this Agency prior to the commencement of the letting. However, every reasonable effort will be made to offer alternative accommodation should circumstances prevent the original accommodation from being available. Should the premises become unavailable through unforeseen circumstances (i.e. fire, storm, damage, change of ownership, body corporate requirements, owner discretion etc) we will notify you and endeavour to obtain alternative accommodationIn this event the Property Owner may elect to have the deposit already paid transferred to the new booking.

If there are any technical issues relating to the calculation of the tariff, the Property Owner has the right to withdraw the property and/or cancel any booking/s.

NHR cannot be held responsible for circumstances beyond their control. That is, if the property is sold or withdrawn from the rental market, the property is altered in any way, or the owner requires the property for maintenance or any other bona fide reason (result of damage by storm or flood for example).

When a booking is placed and the required deposit paid to confirm that booking, an email will automatically be sent to guests confirming their booking and showing the date when the final payment is due and with provision for guests to make an on-line payment of the balance. The balance of the tariff will be due 30 days prior to arrival date which is detailed in the booking Confirmation email to each guest

If the arrival date is within 30 days of making the booking, the total tariff including the Booking Fee must be paid immediately to confirm the booking.

NHR reserves the right to refuse any booking that it feels may be inappropriate or that falls across the periods commonly called ‘Schoolies weeks’

4. Bookings – Finalising Your Booking

In making a booking and paying the deposit on-line, a guest automatically grants NHR the authority to retain the details of the credit card used to make the initial deposit in the Secure Pay security system in accordance with the international Visa and MasterCard security standards.

If this final payment/balance is not received at the due time, the booking may be automatically cancelled, and the initial 50% deposit paid may be forfeited to the property Owner.

As our office is a ‘CASHLESS’ office, we accept Visa, MasterCard and American Express cards only. Please note that payments by Visa and Mastercard attract a 1.9% incl GST card processing fee, and American Express attracts a 1.9% incl GST card processing fee which is subject to change.

Please note that Deposits by International Money Transfer are not an acceptable form of payment due to delays in transfer of funds & excessive bank fees for all parties. Additionally, we do not accept payment by Pay Pal or any other third party.

The balance of your tariff can be paid by calling our office on 07 5447 3566 (a reminder - please note a 1.9% Card processing fee applies to Visa and MasterCard and a 1.9% Card processing fee applies to American Express and all such fees and conditions are subject to change).

If you paid your deposit on-line when making your booking, you hereby grant Noosa Holiday Rentals the right to charge the balance of the tariff to the same credit card used for the deposit on the date the balance is due without further reference to you.

The credit card used for payment of accommodation must be in the name of the person who signs the registration card upon arrival.

Final payments of tariff must be by the same form as the deposit is paid e.g. if the deposit is paid by Credit card then the balance must be paid by credit card. This is a legal requirement as any refund has to be processed by the same method as the original payment of deposit

The authority granted by providing the credit card details and the signing of the Registration Card is valid for 30 days after the last day of the booking. In the case where the guest is liable for damages or outstanding charges, the guest will be charged accordingly.

PLEASE NOTE: LEGALLY NO KEYS CAN BE ISSUED UNTIL THE REGISTRATION CARD IS SIGNED AND ALL TARIFF OWING IS PAID AND HELD IN TRUST.

5. Booking - Changes & Alterations

Changes and alterations to any bookings can only be made up to 90 days from arrival (at the discretion of the Managing Agent). Any changes made within 90 days of your arrival are not permitted and attract the same conditions as a cancellation as stated below.

The following conditions apply to alterations to confirmed bookings outside 90 days from arrival:

Any requests for alterations or changes to bookings are at the discretion of the Managing Agent
The new booking must be made to the same property as originally booked.
The tariff for the new booking must be the same or greater than the original booking if the tariff has been increased.
The prevailing tariff at time of change will be applied to new amended booking.
The new booking period must be within 12 months of original booking date.
An alteration to a booking can only be made once

All requests to change or alter a confirmed booking must be made in writing, either by email to [email protected] or by letter, addressed to NHR, 25 Hastings Street, Noosa Heads QLD 4567

If a new booking is not made the existing booking will be regarded as cancelled and the provisions of clause 9 shall apply.

All booking cancelled by NHR due to circumstances out of their control will be exempt from this Clause 5

6. Transfer Fee

A $90 including GST non-refundable Transfer Fee payable to NHR will be applied to all bookings where dates are transferred

7. Cleaning Fees

A cleaning fee payable to NHR and the Property Owner is applicable for some properties and is noted in the website description of the relevant property

Complimentary Mid-Stay cleaning and linen changes are provided for all stay of 10 nights or more. Due to the requirement that cleaners are not to touch or move guest’s possessions, they will provide a clean as best they can under the circumstances taking into account the state of the property and the spread of guest’s belongings throughout the property. If the property is left in a state that does not allow a clean to be carried out fully, your cleaners will not be called back to redo the clean unless an additional cost is incurred by the guest. Be aware that a card will be left in the property before a guest arrival if a complimentary mid stay clean is scheduled advising of the date and time of the mid-stay clean. You do not have to be in house at the time of this clean.

All mid stay service cleans, and linen changes are cancelled during the COVID-19 pandemic to keep human contact to a minimum for guests.

8. After Hours Call Centre

Our afterhours call centre is managed by Wilson Security 0400 825 670. They will be able to assist guests with most matters arising outside our office hours (office hours are 8:30am – 5:00pm 7 days a week). A call out fee of $90+GST may be charged to the guest in some instances such as lost keys, lock outs or where there is a breach of our Terms & Conditions. If the call is about a life-threatening situation please ring 000, or if the call is to lodge a noise complaint please ring 131 444.

9. Cancellations

Effective from 1 February 2019, the following Cancellation policy will apply to all bookings made from that date and will replace any previous Cancellation policies.

Any request to cancel a reservation must be notified in writing and may result in the forfeiture of all monies paid by you to NHR and the Property Owner in respect of the reservation

A notification of cancellation of a confirmed booking must be made in writing, either by email to [email protected] or by letter, addressed to NHR, 25 Hastings Street, Noosa Heads QLD 4567.

Provided that a notice of cancellation is given up to 90 days from arrival, at the absolute discretion of NHR, an offer will be made to transfer the booking to another date and, subject to meeting the requirements of Clause 5 of these Terms and Conditions, and if agreed, a Transfer Fee (as defined in Clause 6 of these Terms and Conditions) will apply.

With respect to a cancellation under these Terms and Conditions NHR will attempt to find a guest who will book for the same period and at the same tariff. If NHR is successful, then NHR will consider refunding all moneys for nights rebooked less a $500 (Inclusive GST) administrative fee and any other costs or fees incurred by the owner as a result of the cancellation.

Despite all efforts, NHR may not be able to find another guest for the same period and at the same tariff, or at all, and may have to reduce the tariff or agree to an overlapping booking. In that case the amount refunded will be reduced accordingly.

If an owner’s loss exceeds the amount of moneys paid by the guest as a deposit, then the guest whose booking was cancelled will be indebted to the owner for the balance.

If a booking is affected due to a Government Health Directive, the Property Owner may allow a guest to move their booking dates. However, Travel Insurance taken out by the guest – as strongly recommended elsewhere in these Terms and Conditions – must be relied upon by the guest should they choose to cancel their booking.

If a refund is provided to a guest for any reason where the tariff or deposit has been paid by credit card, the Credit card fee paid is not refundable as these fees are not refundable from the bank. We do provide alternative means of payment where fees are not incurred, specifically by direct deposit. Please ask for details if you wish to pay by this method.

10. Insurance

We strongly recommend you purchase travel insurance to cover any unforeseen circumstances including loss of deposit, cancellation of airline flights, accommodation cancelled by NHR but out of their control, cancellation fees, medical expenses and loss of any personal belongings during the stay.

11. Check In Procedures

Check in is required after the check in time of 2.00 pm on the date of arrival. Upon check in the Guest Registration Card must be signed by the guest named on the Guest Registration Card and a verification that all tariff has been paid. No keys will be issued until these requirements have been met.

Our Hasting Street office hours are: 8.30 am - 5.00 pm 7 days a week (closed Christmas Day, Good Friday and Anzac Day).

If you are arriving outside these office hours, could you please call our office so we can organise alternative arrangements. Please advise approximate time of arrival. A Security call out fee may apply for arrivals outside normal office hours, however, usually lock boxes are utilised for out of hours arrivals.

Please note that there is no storage area available for luggage in the NHR office in Hastings Street due to restrictions on space.

12. Checkout and Departure

Checkout time is 10.00 am. Prior to departure from the property the following must be done.

All rubbish to be removed from the property and placed in the appropriate bins.
Dishwasher must be emptied, all dishes washed, dried and put away.
The property must be left secure with all windows and doors closed and locked.
The furniture must be placed back in its original position.
Please leave the premises clean and tidy as an additional cleaning fee may be charged.
All keys must be returned to the offices of NHR. Failure to return keys will incur a fee to cover the cost of having the keys recovered and returned to NHR.

In the event the premises are left in an excessively dirty or untidy state, a charge will be made to your credit card. All such charges are subject to the managing agent’s discretion.

In the event that a guest does not depart by the due time on the due date, all costs incurred by NHR in the removal of the guest and/or the guests possessions will become a guest charge. This may include, but not be limited to, additional cleaning costs, labour costs to remove possessions and the need for a security company to become involved.

13. Personal Property

NHR cannot accept any responsibility for loss or damage of the Guest’s personal property either during the booked period or after the Guest departure. This includes but is not limited to, loss from theft, damage due to failure of equipment, damage caused by staff and contractors, or inability to retrieve lost property items left at property.

If items are left behind guests are encouraged to report this to our office within 24 hours of departure and we will do our best to retrieve these items. Guests will be required to provide suitable, post-paid packaging to our office to facilitate return of lost property.

14. Maximum Number of Guests

Each property on our website has a 'Features' list which lets you know the maximum number of guests allowed in each property at any time during the holiday stay – exceeding this number is strictly prohibited. The guest registration card signed upon check in confirms the understanding of maximum occupancy.

15. Smoking

In accordance with State Legislation, smoking is NOT permitted inside any Holiday Rental Property. If it is found that smoking has occurred, costs associated with the cleansing of the property to remove all traces of cigarette smoke will be charged to the guest. This can include dry cleaning of soft furniture and furnishings. Many properties allow smoking outside the premises, but smoking must only occur more than 5 metres away from the doorway or windows of any property.
The Qld Office of the Commissioner of Body Corporate and Community Management has determined that in complexes which are governed by Body Corporate rules that smoking of cigarettes and the like is a hazard and is prohibited in any common areas and on balconies due to smoke drift. If you wish to smoke you must leave the property altogether and proceed to the footpath or similar location.

16. Tariffs

Tariffs are current as per the tariff sheet and are subject to change without notice. No responsibility is accepted for errors and omissions contained on this web site. Please note that any verbal quote given is an estimate of price only which will be subject to written advice on confirmation of the reservation. The price of the accommodation cannot be guaranteed until payment of the full deposit is received. (mistakes are not accepted by Property owners – refer to Clause 3)

In the case of date altered bookings, the prevailing tariff at time of change will be applied to new amended booking.

Properties that are less expensive than adjacent properties reflect the standard of the property.

17. Breakdown of Equipment

Air Conditioners, Swimming Pools and electrical appliances are subject to break down and sometimes, delayed repairs. Please report any breakdown as soon as you can.

Whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given.

No refund or reduction in tariff will be made for non-availability of any of these items for any part of a stay or if Wifi cannot be made available or supported at time of a guest arrival, even if marketed as normally being an available feature.

NHR cannot be held responsible or liable should technical issues arise with any services, including wifi, at any property which is outside of the control of NHR.

18 Building Works & Noise

We will not always be aware of any property within the vicinity of your rental property being renovated. Due to the nature and competitiveness of holiday letting in Noosa, properties all over the Noosa area are continuously being renovated, either in the same building or adjacent buildings

All Holiday Accommodation is located in residential area and as such is going to be subject to any normal noise in a residential area. NHR and the property owner cannot and will not be held responsible for works and any associated noises outside of their control.

Where building works are being carried out in the property you are booked in to, it is the individual owners and Body Corporate's responsibility to notify us of any such building refurbishment/renovation.

No responsibility is taken for disturbances or inconvenience caused by renovations.

19. Quality of Properties

The Property is professionally managed but due to the weather and the environment at Noosa from time to time there will be leaves in a pool, insects, spider webs, fungi or dust in or around the Property. These can appear very quickly but can be dealt with by trades people. Should any of these or similar conditions be at the Property, NHR will, on being informed by a guest and having verified the accuracy of the information, arrange for the attendance of a trades person as soon as is reasonable taking into consideration the day and time of year but a guest will not have the right to cancel a booking or claim compensation or loss or damages arising from any issue relating to the quality of a property.

Whilst all care is taken by NHR to ensure accuracy of information and photos are up to date on the website, if on arrival at a property it is not of a type or standard that was expected, NHR cannot accept any liability for any misconception as to the features and quality of the property. Properties are constantly being upgraded and there may be small changes or upgrades made to properties which are not reflected in the most recent photos as shown on the NHR website.

We do urge you to read the property description thoroughly on the website. NHR is not responsible for any misconception arising from not reading the property description on the NHR website

20. Animals

No animals or birds are permitted in units as it is against the Body Corporate Regulations. If you wish to bring any animals into a holiday house, you must first check with reservations. We have a small number of homes which are Pet friendly, and if the booking is approved by the owners, a Pet fee is charged.

21. Mobile Telephones, TV Reception and Internet Connections/Access

Landline telephones are available in a small number of our properties. Most are available for local and incoming calls only. Please check with reservations when making a booking.

A number of properties provide WiFi and internet access for guests. Where this is provided, guests are requested to be responsible in using it and only use it for accessing emails, social media and simple on-line searches.

There must be NO downloading of videos, books, music or other copyright material. Excessive downloads may result in a charge to the guest.

Due to the terrain of the Noosa area and network coverage issues, NO guarantee can be given as to quality of mobile phone reception, television reception, smart phone internet connectivity and wifi connectivity at any property managed by NHR.

22. Use of the Property and The Residential Neighbourhood

Properties we manage are to be used purely for holiday accommodation only as they are located in residential areas of Noosa and surrounds, and as such, functions, weddings, parties (including bucks parties, hens parties, raves or wedding receptions), after school functions (Schoolies) or any other like gathering for more than the maximum sleeping capacity of the property is strictly prohibited.

A charge of $5,000 will be incurred should any type of function, party or gathering be held in the property and the booking will be terminated immediately with no refund of tariff.

Unfortunately, where damage has occurred, whether accidental or otherwise, the additional cleaning and/or replacement costs will be charged. We do not wish to offend our holiday guests, as most guests respect the properties in which they are holidaying, however we need to advise everyone of extra charges applicable in such circumstances.

Guests must not at any time of the day make an unreasonable noise, emit vibration, smell, fumes, smoke, vapour, steam, soot, ash , dust ,grit, oil, waste water, waste products or radio or electrical interference and if it continues after a warning then NHR has the right to terminate the guest’s occupation evict the guests and charge the guests for any expenses arising from giving a warning or arranging an eviction including any expenses incurred with any security company engaged by NHR.

23. Keys

For security reasons, if keys and/or remotes are not returned to our office on checkout, guests will incur the cost of a complete re-key and replacement of all keys.

Note that a maximum of 2 sets of keys are available to guests for the property booked.

Some properties have special security master keys which, if have to be replaced, will mean all keys to the property will need replacing and the cost will be much more than the replacement of a non- security key.

24. Car Parking

Some properties do not provide car parking. If car parking is provided, the Guest must only use the car parking space allocated to the property and not interfere with the use of common property by other persons.

25. Future Reservations

Reservations do not automatically repeat. If you wish to request the same property for the same period the following year you must make that reservation at time of your check in. Bookings may be made up to 48 weeks in advance - it is advisable to request your booking period either in person, online or by telephone as soon as you are able.

As bookings may be made by guests online or via 3rd parties (co-let agents, owners etc) we cannot guarantee future booking availability.

Usual reservations arrangements and conditions apply including payment of the 50% deposit and Booking fee to confirm the booking.

26. Body Corporate By-Laws

The guest(s) and all other occupants or visitors of the property will comply with all Body Corporate by-laws and rules applicable to the property or which regulate the behaviour of occupants of the property. The guest(s) and all other occupants and visitors of the property will not create or permit any noise or other nuisance to occur or emanate from the property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the property may result in the termination of your reservation and removal from the property.

Details of applicable By Laws can be provided by the offices of NHR

27. Inspections

If NHR believe that these Terms and Conditions have been breached NHR may inspect the property at any time during your reservation upon demand and without notice. An after-hours callout fee may be charged to the guest for any situation requiring the attendance to the property outside of business hours. NHR reserves the right to inspect the property at other times during your reservation upon 24 hours verbal notice. Failure to provide required access to the property may result in the termination of your reservation of the property and removal from the property.

28. Termination

If your reservation of the property is terminated, NHR and/or the Owner of the property is authorised to carry out removal via any methods necessary at the guest’s cost. If your reservation of the property is terminated and you are removed from the property, the total tariff paid for your reservation will be forfeited to the Owner of the property. There will be no refund of tariff.

29. Lost Property

If any personal items are left in a property on your departure and are found, be advised that you will be requested to provide a pre-paid and self-addressed envelope of enough size to hold your possessions to enable us to return them to you. Any items not claimed will be donated to charity after 30 days of being handed in.

30. Bad Books

NHR participates in the Bad Books register. By accepting this booking and our Terms and Conditions, you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. NHR reserve the right to cancel a booking or reject a booking where a guest is registered in Bad Books

31. Licence

Your right to occupy the property is by way of License from the Owner and is for short term residential purposes only and is not covered by the Residential Tenancies Act. You are not entitled to sub-license. The names and addresses of all occupants must be provided prior to occupation as previously provided in this agreement. If you breach any term or condition of this License agreement, then at the discretion of the Managing Agent your tenancy may immediately be terminated by oral notice or notice in writing (either at the discretion of the Managing Agent). If the license is terminated, the provisions under the heading Termination (Clause 28) shall apply in addition to any other relevant terms or conditions.

32. Pandemics

During any pandemic, if a guest contracts a transmittable virus (or is diagnosed as positively having the virus) whilst occupying Holiday Accommodation through NHR, the guest will be responsible for all costs of deep cleaning of the property as required by the QLD Govt Health Directives after their departure. Additionally, the guest will be required to isolate with any close contacts (i.e. family members staying with them) for the balance of their stay in the Holiday accommodation. However, if the guest is a local SE Queenslanders and can travel home without making stops and can reside in their permanent residence, they may depart the property early however this must be done in compliance with QLD Government Health Directives and, once home, must not leave until they get a negative result (or their booking comes to an end if not from SEQ). No refund or credit will be due to a guest due to having to isolate because of contracting Covid before or after their arrival into their holiday accommodation.

33. COVID POLICY

If you cannot arrive in Noosa due to a Government-mandated border restriction OR, in the day/s before your arrival, you test positive to Covid-19 and can supply evidence of a positive PCR Test to our property manager, all funds paid in your booking will remain in Trust as a 12-month credit for the same property and no refund will be provided.

34. Note

NHR reserves the right to alter, cancel or change any of these Terms and Conditions as a result of changes in the holiday market, changes in Legislation, the requirements of Property owners, or a Body Corporate at any time without notice.

These Terms and Conditions have precedence over any other communication, written or otherwise

The applicable laws governing this agreement shall be the laws of the State of Queensland and Australia and in relation to any dispute the parties agree to submit to the exclusive jurisdiction of any competent court in the State of Queensland.

To the extent permitted by law the Guest releases and forever discharges the Agent and the Owner, including their heirs, assigns, beneficiaries, employees, contractors and agents from any and all claims, demands, liabilities obligations, causes of action, loss, damage or injury whatsoever whether to property or person arising out of or in connection with this agreement and the Guest’s use and occupancy of the Premises.

The Guest also assumes all liability for and will hold the Agent and the Owner harmless from and against any and all claims, demands, liabilities, obligations, causes of action, loss, damage or injury whatsoever whether to property or person claimed by any licensee, invitee, employee, contractor or agent of the Guest upon the Premises during the Guests’ occupancy.