Nelson Towers, Unit 37/71 Victoria Parade

Not happy, Jan

From the very beginning it was a fight to learn the full and proper details of my booking. It took a month to get a receipt and only after several phone calls and an email some details of the unit. I tried replying to a later email from Winnings that bounced. What a joke. When picking up the keys I advised the receptionist there was still money owing. This came as a surprise to her. Unreal. The garage was designed for two very small cars. The sound bar attached to the TV was turned so low that watching anything, bar sport was a waste of time. Otherwise we all had a good time. We wont be back.
Reviewed by Laurie P. from Australia on Wed 18th Nov 2020

Excellent accommodation

The unit was a very good size and very central to all amenities. It was very good value. I would recommend staying there. Off street parking was also very useful as the car space was very close to the unit.
Reviewed by Shona K. from Kelso, Australia on Tue 9th Feb 2021
checkRecommend to Others

Won't be returning

This is the third time we have stayed at Nelson Towers although the first in this unit. To begin the key pickup/drop off was complicated and farcical. On arrival we found the decor dated and damaged. The most disappointing aspect was that the unit had not been cleaned since the previous occupants. The sheets were filthy, wet towels strewn over the bathroom, no toilet paper, etc. It took two hours for someone to arrive to correct the situation. Sean the cleaner was most apologetic and did a great job. We were given late checkout to compensate but then the cleaners turned up before ten and we couldn't return the keys as per instructions. Despite the great views and central location we will not be returning.
Reviewed by Kris from Hallidays Point, NSW, Australia on Thu 12th Dec 2019

Good location

We love Nelson Towers, my wife and I have been coming to the apartments for about 5 years. However we were very disappointed this time. As I was making the bed I found dirty underwear at the side, no light in the laundry, which I replaced, one recliner didn’t work, and the key wouldn’t fit the side entrance. For the price I paid I left very disappointed this time. It was definitely not up to the standard we have had previously.
Reviewed by Michael from Springfield, NSW, Australia on Sat 23rd Mar 2019

Great location....but

I've stayed in this unit quite a few times now, its decor is dated, falling apart and plenty of things not working just in general. It needs some TLC big time. Its comfy enough and certainly roomy with a great balcony and so central to all you need. The double car garage is a squish, but yes you can get 2 big cars in, a Commodore and a Toyota side by side if you know how to back them both in with maneuvering. Upon entering the unit i noticed it was disgustingly dirty, there had been no cleaning after the previous guests and was not impressed as this then took another 2 hours of our time to wait for the unit to be cleaned by amateurs. It can get noisy at night but you get used to it, its normally other tenants who make the noise not so much the road. Will i stay here for the 4th time, probably not, ill be looking elsewhere, until they lift their game.....
Reviewed by melj from Sydney, NSW, Australia on Fri 30th Mar 2018

Lovely unit

Booked through Port Stephens Accommodation which was cheaper than other online booking sites for the same property. Three adults, no kids, stayed 1 week between Easter and school holidays, weather was perfect. Pros: Spacious unit with lovely holiday decor. All mod cons, comfortable beds and very clean. Great location above town centre, didn't need the car. Port Stephens Accommodation staff were very friendly and helpful. Booking process and payment was straight forward and plenty of information provided to get you there and settled. Cons: With convenient town centre location comes traffic noise, it spoilt relaxing on the lovely big deck a bit. However, the traffic eased at night and double glazing meant the unit was quiet at night, had no trouble sleeping. The unit is listed as having lock up garage for 2 small cars. The garage is a double garage but it's in the corner and there's no way to manoeuvre to get 2 small cars in. We had to juggle street parking for one of our cars which we didn't think we would have to do when we booked. I think this listing should say room for 1 car and a motor bike so people don't get caught out like we did. Unit had king size beds so we couldn't bring our own sheets which we prefer to do (had there been another unit available with queen beds would have considered it first. Didn't appreciate the $13.50 credit charge fee. I know the "Cons" list looks long, but it's more to let people know what to expect. We really had a lovely time and "Cons" not withstanding we would stay there again (but maybe not if coming in 2 cars).
Reviewed by Jules from Newcastle, NSW, Australia on Fri 8th Apr 2016