Most properties provide bed linen. If the property you are booking states "Linen NOT included" (or similar) you will need to bring your own bedsheets, towels and pillow cases, or contact email@example.com to enquire about linen supply. Only a few properties do NOT offer bed linen as an inclusion and this will be clearly advertised on their individual listing(s). All properties will include: pillows, pillow protectors, mattress protectors, blankets and bedding covers.
Guests are required to pay a 50% deposit at the time of booking. Deposits can be made by credit card online when making your reservation or by phoning a booking consultant on (02) 4984 0100. Mastercard and Visa Cards will incur a 1.7% surcharge and American Express Cards will incur a 4% surcharge. CLICK HERE to make online credit card payments.
When do I pay the balance?
The balance of your reservation(s) is due 7 days prior to your arrival. Peak season reservations (26 December to 16 January) are required to be paid by 1 November. Refer to Terms and Conditions.
CLICK HERE to make online credit card payments.
- Account Name: Winning Holidays
- Bank: Commonwealth
- BSB: 062-815
- Account Number: 10536909
Key Collection is strictly from 2.00pm. Guest will be required to collect keys from: 7/35 Stockton Street, Nelson Bay.
What time is check out?
Guests are required to check-out by 10.00am. Late check-outs are available for a small fee (subject to availability). Keys must be returned to 7/35 Stockton Street, Nelson Bay.
Where do I collect keys from?
Winning Holidays Office: 7/35 Stockton Street, Nelson Bay
Monday to Friday: 9:00am - 5:00pm
Saturday: 10:00am - 4:00pm
Winning Holidays Office: 7/35 Stockton Street, Nelson Bay
Monday to Friday: from 5:00pm
Saturday: from 4:00pm
Sunday: ALL DAY
Winning Holidays provide an after-hours key collection service when the office is closed. Guests will be required to come to the Nelson Bay Office and call the After Hours phone number on the front door. A representative from Swan Security will meet you at the office to issue keys for a $20 cash fee and a $30 cash fee on Christmas Day.
Yes, the person collecting keys will be required to show photo identification and produce a valid credit card as a security deposit before keys are issued. If a valid credit card is not available then a cash security deposit may be required.
When collecting keys, a Guest Registration Form must be completed and a security deposit taken before keys are issued. The guest registration form can be completed in advance to save time, or at check-in. You must also provide a valid credit card and drivers license which will be sighted by a consultant for customer validation.
Please Note: Should you not have a valid credit card, then a cash security deposit is required. Cash deposits will vary depending on the property, with the minimum amount of $400.
Accidents happen sometimes. It is best to let us know if this does occur. You are more likely to incur a charge for breakages or damages if we do not know about it. Upon your departure, an inspection will alert us to any damage or missing items. As per the guest registration form you have signed, such incidents are charged to the guest accordingly.
Each property is displayed from the winter off season weekly tariff. Seasonal tariffs apply.
A clean fee and booking fee will be added to the tariff at the end of your booking showing the exact price for the requested dates.
NOTE: Shoal Bay Beachclub Apartments and The Pines at Anna Bay offer overnight accommodation and are therefore displayed with a daily rate. Some properties may include cleaning fees in the tariff price and some are displayed separately.
Most properties will not allow pets anywhere at the property. Guests wanting to bring their pet should select pet friendly at the time of their search, which will shortlist the properties available. There is a fee of $50 per pet per week, or part thereof, in Winning Holidays Pet Friendly Accommodation
Guests who bring pets to properties that do not allow for them could face immediate eviction without refund at the discretion of management.
Port Stephens offer three kennelling options:
- CEJs Boarding Kennels Nelson Bay Road, Bobs Farm 02 4982 6646
- Auramist Lodge Nelson Bay Road, Salt Ash 02 4982 6304
- Nelson Bay Boarding Kennels Gan Gan Road, One Mile 02 4982 1182
All holiday homes are individually and privately owned. Some properties at times will be for sale. In most cases when a sale occurs, the purchaser will continue to holiday let and honour bookings currently in the system, therefore most guests will not be disrupted.
On occasion when a sale occurs, the purchaser may ask for the property to be vacant at the time of settlement. In this situation, Winning Holidays would arrange alternate accommodation for you in a similar property, subject to availability.
Guests will receive notification the moment Winning Holidays are notified giving guests the option to:
- transfer to alternate accommodation, or
- request a full refund.
No, you cannot have a party. Winning Holidays adhere to the Holiday Code of Conduct respecting the local residents of the area. Our policy requires a maximum of adults in a particular dwelling to help reduce noise complaints, excess cars and disruption to the neighbouring properties. If a property accommodates more than eight people then the remaining guest numbers must be for children.
Any guest found to be hosting a party of any kind or over-crowding the property will be immediately evicted without refund.
Any booking found to be a "schoolies" booking will be be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.
Not all properties offer air conditioning. If air conditioning is important to your stay then please select air conditioning as a requirement when searching on the website.
If the matter is life threatening, Dial 000.
The after-hours phone service is for emergencies only, for example total power failure, total water failure, lock-out or natural disaster damage. Please contact our office number on 4984 0100 and a message will be forwarded to the emergency services.
NOTE: If you lock yourself out you will be required to pay for a locksmith service call. This can be expensive!
Do I need to put out the garbage?
Yes. Collection days will be displayed in the Winning Holidays Compendium provided. Guests are responsible to place the red and yellow bins to the curb on collection day if this occurs during your stay. Bin collection will pertain to private homes or duplexes only, whereas unit blocks will have a strata set-up to take the bins out for you. The best indication is to check the street / neighbours who have put out their bins as you would at home.
Reception can be affected from time to time due to the weather or distance from the telecommunications tower. Problems we saw in the old days have been significantly improved since the introduction of the digital signal.
If you would like to order mid-stay cleaning please contact Winning Holidays; Mon-Fri 9am to 5pm and Sat 10am to 4pm on (02) 4984 0100 to arrange a quote.
The rule of thumb is 'leave it as you found it'. It is your responsibility to wash and put away all dishes, including unloading dishwashers. It is also your responsibility to leave the BBQ clean for the next guest to use. Failure to do so may incur a fee. Guests will have access to vacuums, brooms, dustpans and some cleaning products.
If you arrive at a property to an empty gas bottle or if the gas bottle runs out during your stay, please take it to the Swapn'Go service station at Coles Shell Salamander Bay, Coles Shell Nelson Bay or Bunnings Taylors Beach. Purchase a new bottle and keep your receipt for cash reimbursement at the Nelson Bay Office.
We encourage you to read our Terms & Conditions, which contain all the important bits related to your accommodation.