Lillian Street, 5, Unit 3 Florida, Helios

Holiday Townhouse in Shoal Bay, Port Stephens

2
1
6
2

Accommodates 6 (Max 4 Adults): 1x Queen Bed, 1x Double Bed and 1x Double Sofa Lounge (appropriate for children only) LINEN PACKS INCLUDED. Listen to the sound of crashing waves from this 2 storey beach themed townhouse.

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* Season Rates, Fees & Conditions apply
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Bedding Configuration

Bedroom 1

Queensize (1)

Bedroom 2

Double (1)

Meaning Sun in Greek, Helios offers modern stylish holiday accommodation. Located just one street back from the beautiful white sands of Shoal Bay Beach this property also offers walking distance to bars, cafes and restaurants.

No expense has been spared in creating this amazing property including the tiled lounge room area which offers air conditioning, a Delta 6 seater corner lounge (converts to a doublebed), 43 inch plasma screen TV, FOXTEL Platinum I.Q, DVD, i-pod docking station, chrome ceiling fan, modern prints and soft furnishings. The avant-garde fully equipped kitchen is also air conditioned and offers Miele appliances including induction cook top, oven and dishwasher, a Samsung stainless steel fridge/freezer, Sensor Microwave as well as a Nespresso Coffee machine so bring your pods. There is a small entertainment deck off the kitchen idea for al fresco dining which overlooks the fully fenced rear yard including the communal undercover picnic area with 4x burner gas BBQ and outdoor setting. The internal laundry, also located on the ground floor, offers front load washing machine and dryer plus a there is a second toilet.

A timber and stainless steel staircase leads to the upstairs area which offers both bedrooms and the bathroom. The master bedroom suite comes with a queen size bed, bedside tables, mirrored built-in robe, chrome ceiling fan, a 22 inch flat screen TV, DVD plus access to a private deck area with day bed and water glimpses. The 2nd bedroom has a double size bed, bedside tables, mirrored built-in robe, chrome ceiling fan, a 22 inch flat screen TV and DVD player. The beautifully appointed bathroom offers glassed shower, modern vanity and toilet. This property also offers a Single Carport and plenty of driveway space (for 2 vehicles) or a small axle trailer boat.

GUEST COMMENT: "Thank you again for another wonderful holiday. We have stayed at Helios for the past few years and it continues to impress. We immediately feel at home when we walk in the door especially with the extra comforts like the Nespresso Coffee machine:) The only negative is leaving!! See you next year! Regards L.McGuinness"(January 2014) GUEST COMMENT: "Most enjoyable holiday we have been holidaying in Shoal bay for many years we have been to Lillian St many times and I can say this is the best house ever it had everything we ever needed and was spotless. Foxtel, digital unbelievable". Many thanks Frank (January 2014).

Security Deposits: See 'TARRIFS' for requirements and tariff structures (seasonal rates apply) Services: Payments by Direct Deposit OR Credit Card (MasterCard, Visa, AMEX Surcharge Applies) Schoolies: This property has a NO SCHOOLIES policy, Standard Terms and Conditions Apply.



Activities

Off Road Driving: Stockton Sand Dunes and Samurai Beach, Art and Craft, Quad Bike Riding, Bushwalking: Tomaree Headland Walk, Canoeing, Rock Climbing, Crabbing, Cycling: Cycleway Fingal Bay to Nelson Bay, Scuba-Diving, Dive Charters, Dolphin Cruises: BOOK with WINNING HOLIDAYS, Fishing - Beach, Fishing - Estuary, Fishing - Game: Annual Game Fishing and Trailer Boat Tournament, Exercising, Golfing: 27 Hole Course in Nelson Bay, Mini Golf/Putt Putt, Horseriding, Jet Boating, Kayaking, Seakayaking, Para-Sailing/Para-Flying, Sailing, Sandboarding, Scenic Flight, Shopping: Nelson Bay CBD, Snorkelling, Surfing, Swimming: Beach, Bay and Public Pool with Slide, Marine Animal swimming: Dolphin Swim (October to June), Marine Animal watching: BOOK with WINNING HOLIDAYS, Whale Cruises: BOOK with WINNING HOLIDAYS, Wine Tasting: Port Stephens Wineries.

Aussie Lifestyle, Beach, Diving, Fishing, Golf, Honeymoon, National Park: Tomaree National Paklands, Nature based, Off road, Relaxation, Adult Getaway: Set-up for 2 Couples, Family, Romantic, Single.

Credit Cards: Mastercard, Visa, AMEX - (Surcharge Applies).


Location

Features

  • Air Conditioning: Split System Air Downstairs
  • Bathroom: Upstairs PLUS Toilet Downstairs
  • Picnic BBQ
  • Bedrooms: x2 (1x Queen and 1x Double)
  • Boat Parking: Carport and Driveway Parking (Small Axel Trailer)
  • Pay TV: FOXTEL Platnum I.Q
  • Coffee Machine: Nespresso Pixie machine - pods required
  • Dishwasher
  • DVD Player
  • Ceiling Fans: in Main Living and Both Bedrooms
  • Gas BBQ: Communal BBQ Facilities
  • Sound System: i-pod Docking Station
  • Kitchen: Fully Equipped with Miele Appliances
  • Laundry: Fully Equipped (Internal)
  • Linen: Packs Included
  • Lounge: with Double Sofa Bed
  • Microwave Oven
  • Parking: Carport and Driveway Parking
  • Porch/Deck: Small Entertainment Deck with Outdoor Setting
  • Shower
  • Shower Outdoor
  • Television: x2 with FOXTEL
  • Multiple TVs: 43 inch in Lounge and 22 inch in Main Bedroom
  • Big Screen TV: 43 inch Plasma HD in Lounge Room
  • Washer/Dryer: Front Load Washing Machine and Dryer
  • Enclosed Yard: Communal Rear Yard
Is linen included?

Most properties now provide bed linen for bookings made on or after 25 August 2015. If you booked before 25 August 2015 but have not yet arrived, you will need to bring your own bedsheets, towels and pillow cases, or contact mail [at] winningholidays [dot] com [dot] au to enquire about linen supply. Only a few properties do NOT offer bed linen as an inclusion and this will be clearly advertised on their individual listing(s). All properties will include: pillows, pillow protectors, mattress protectors, blankets and bedding covers. Future bookings made from 25 August 2015 will include bed sheets, pillow cases, towels, face cloths, hand towels and bath mats unless otherwise specified.

When do I pay a deposit?

Guests are required to pay a 50% deposit within 48 hours of your reservation. Deposits can be made by credit card online when making your reservation or by phoning a booking consultant on (02) 4984 0100. Mastercard and Visa Cards will incur a 2.5% surcharge and American Express Cards will incur a 4% surcharge. CLICK HERE to make online credit card payments.

Alternatively guest may make a direct deposit to:

  • Account Name: Winning Holidays
  • Bank: Macquarie Bank
  • BSB: 182 222
  • Account Number: 301934238
Will I lose my reservation if I don't pay the deposit?

Yes, your booking may be cancelled if you have not paid the deposit within 48 hours of your reservation, or if you have not contacted a Winning Holidays consultant on (02) 4984 0100.

When do I pay the balance?

The balance of your reservation(s) is due 7 days prior to your arrival. Peak season reservations (26 December to 16 January) are required to be paid by 1 November. Refer to Terms and Conditions.

CLICK HERE to make online credit card payments.

What time can I check in?

Winning Holidays Guests - Key Collection is strictly from 2.00pm. Guest will be required to collect keys from: 47 Shoal Bay Road, Shoal Bay.

Shoal Bay Beachclub Guests - Key Collection is strictly from 2.00pm. Guest will be required to collect keys onsite: 47 Shoal Bay Road, Shoal Bay.

Amarna Resort Guests - Key Collection is strictly from 3.00pm. Guest will be required to collect keys onsite: Christmas Bush Avenue, Nelson Bay.

What time is check out?

Winning Holidays Guests – are required to check-out by 10.00am. Late check-outs are available for a small fee (subject to availability). Keys can be returned to 47 Shoal Bay Road, Shoal Bay or 19 Stockton Street, Nelson Bay.
Shoal Bay Beachclub Guests – are required to check-out by 10.00am. Late check-outs are available for a small fee (subject to availability). Keys can be returned to 47 Shoal Bay Road, Shoal Bay or 19 Stockton Street, Nelson Bay.
Amarna Resort Guests – are required to check-out by 11.00am. Late check-outs are available for a small fee (subject to availability). Please leave your swipe in the apartment.

Where do I collect keys from?

Winning Holidays Office: 47 Shoal Bay Road, Shoal Bay
Monday to Friday: 9:00am - 5:00pm
Saturday: 9:00am - 4:00pm
Sunday: CLOSED

  • Winning Holidays Guests – Winning Holidays Office 47 Shoal Bay Road, Shoal Bay
  • Shoal Bay Beachclub Guests - Winning Holidays Office 47 Shoal Bay Road, Shoal Bay
  • Amarna Resort Guests - onsite: 16 Christmas Bush Avenue, Nelson Bay
Where do I collect keys from After Hours?

Winning Holidays Office: 47 Shoal Bay Road, Shoal Bay
Monday to Friday: from 5:00pm
Saturday: from 4:00pm
Sunday: ALL DAY

Winning Holidays provide an after-hours key collection service when the office is closed. Guests will be required to come to the Shoal Bay Office and call the After Hours phone number on the front door. A representative from Swan Security will meet you at the office to issue keys for a $20 cash fee and a $30 cash fee on Christmas Day.

Do I need to show ID when collecting keys?

Yes, the person collecting keys will be required to show photo identification and produce a valid credit card as a security deposit before keys are issued. If a valid credit card is not available then a cash security deposit may be required.

What is required when checking in?

When collecting keys, a Guest Registration Form must completed and a security deposit taken before keys are issued. The guest registration form can be completed in advance to save time, or at check-in. You must also provide a valid credit card and driver’s license which will be sighted by a consultant for customer validation.


Please Note: Should you not have a valid credit card, then a cash security deposit is required. Cash deposits will vary depending on the property, with the minimum amount of $400.

What happens if I break something?

Accidents happen sometimes. It is best to let us know if this does occur. You are more likely to incur a charge for breakages or damages if we do not know about it. Upon your departure, an inspection will alert us to any damage or missing items. As per the guest registration form you have signed, such incidents are charged to the guest accordingly.

Why is the total price different to the "from" price?

Each property is displayed from the winter off season weekly tariff. Seasonal tariffs apply.

A clean fee and booking fee will be added to the tariff at the end of your booking showing the exact price for the requested dates.

NOTE: The Amarna Resort, Shoal Bay Beachclub Apartments and The Pines at Anna Bay offer overnight accommodation and are therefore displayed with a daily rate. Some properties may include cleaning fees in the tariff price and some are displayed separately.

Can I bring the family pet?

Most properties will not allow pets anywhere at the property. Guests wanting to bring their pet should select pet friendly at the time of their search, which will shortlist the properties available. There is a fee of $50 per pet per week, or part thereof, in Winning Holidays Pet Friendly Accommodation

Guests who bring pets to properties that do not allow for them could face immediate eviction without refund at the discretion of management.

Port Stephens offer three kennelling options:

  1. CEJ’s Boarding Kennels – Nelson Bay Road, Bobs Farm – 02 4982 6646
  2. Auramist Lodge – Nelson Bay Road, Salt Ash – 02 4982 6304
  3. Nelson Bay Boarding Kennels – Gan Gan Road, One Mile – 02 4982 1182
     
Why is the property I booked for sale?

All holiday homes are individually and privately owned. Some properties at times will be for sale. In most cases when a sale occurs, the purchaser will continue to holiday let and honour bookings currently in the system, therefore most guests will not be disrupted.

On occasion when a sale occurs, the purchaser may ask for the property to be vacant at the time of settlement. In this situation, Winning Holidays would arrange alternate accommodation for you in a similar property, subject to availability.

Guests will receive notification the moment Winning Holidays are notified giving guests the option to:

  1. transfer to alternate accommodation, or
  2. request a full refund.
Can I book a property for a party or "schoolies"?

No, you cannot have a party. Winning Holidays adhere to the Holiday Code of Conduct respecting the local residents of the area. Our policy requires a maximum of adults in a particular dwelling to help reduce noise complaints, excess cars and disruption to the neighbouring properties. If a property accommodates more than eight people then the remaining guest numbers must be for children.

Any guest found to be hosting a party of any kind or over-crowding the property will be immediately evicted without refund.

Any booking found to be a "schoolies" booking will be be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.

Is my property air-conditioned?

Not all properties offer air conditioning. If air conditioning is important to your stay then please select air conditioning as a requirement when searching on the website.

What do I do if I have an After Hours emergency?

If the matter is life threatening, Dial 000.

The after-hours phone service is for emergencies only, for example total power failure, total water failure, lock-out or natural disaster damage. Please contact our office number on 4984 0100 and a message will be forwarded to the emergency services.

NOTE: If you lock yourself out you will be required to pay for a locksmith service call. This can be expensive!

 

Do I need to put out the garbage?

Yes. Collection days will be displayed in the Winning Holidays Compendium provided. Guests are responsible to place the red and yellow bins to the curb on collection day if this occurs during your stay. Bin collection will pertain to private homes or duplexes only, whereas unit blocks will have a strata set-up to take the bins out for you. The best indication is to check the street / neighbours who have put out their bins as you would at home.

Why does the TV have poor or no reception?

Reception can be affected from time to time due to the weather or distance from the telecommunications tower. Problems we saw in the old days have been significantly improved since the introduction of the digital signal.

Can I purchase extra cleaning?

If you would like to order mid-stay cleaning please contact Winning Holidays; Mon-Fri 9am to 5pm and Sat 9am to 4pm on (02) 4984 0100 to arrange a quote.